Source: The-ambient.com
Initial Checks
Before diving into advanced troubleshooting, perform some basic checks to ensure the issue isn't something simple.
Check Arlo Service Status
- Sometimes, the problem might lie with Arlo servers. Check the Arlo service status on their official website or through the Arlo app. If there are known issues, wait until they are resolved.
Power Supply
- Ensure your Arlo device is receiving power. For battery-powered cameras, check the battery level and charge if necessary.
Router and Internet Connection
- Verify that your router, Arlo SmartHub, or Base Station is connected to the internet. A stable connection is crucial for proper functionality.
Wi-Fi Range
- Make sure your Arlo device is within range of your Wi-Fi router, SmartHub, or Base Station. If using a SmartHub or Base Station, place it centrally to maximize coverage.
Correct Wi-Fi Network
- Ensure your Arlo device is connected to the correct Wi-Fi network. Sometimes, users accidentally connect to a different network, causing connectivity issues.
Wi-Fi Signal Interference
- Check for potential Wi-Fi signal interference from other devices in your home. This can often cause connectivity problems.
Camera Temperature
- Ensure your camera is not too hot or too cold. Extreme temperatures can affect performance.
Troubleshooting Steps
If initial checks don't resolve the issue, move on to more advanced troubleshooting steps.
Rebooting Devices
Reboot Your Arlo Device
- Turn off your Arlo device, then turn it back on. This simple step can often resolve connectivity issues.
Reboot Your Router
- Sometimes, rebooting your router can resolve connectivity issues. Unplug the power cord from your router, wait for about 30 seconds, then plug it back in.
Reboot Your SmartHub or Base Station
- If using a SmartHub or Base Station, try rebooting it as well. This can help refresh the connection and resolve issues.
Checking Wi-Fi Network Settings
Ensure 2.4 GHz Network
- Make sure you are connecting your Arlo device to a 2.4 GHz Wi-Fi network. Some routers have both 2.4 GHz and 5 GHz networks; ensure you are using the correct one.
Verify Network SSID and Password
- Double-check that you have typed the correct Wi-Fi network SSID (network name) and password.
Range of Wi-Fi Signal
- Ensure both your mobile device and Arlo camera are within the Wi-Fi signal range of your Wi-Fi router.
Chime Noise During Setup
- During the setup process, make sure you hear the chime noise when your camera scans the QR code. This indicates the camera is being discovered by the app.
Mobile Network and VPN
- Verify you are not using a VPN on your mobile device, as this can interfere with the connection process.
Advanced Troubleshooting
Factory Reset
- If all else fails, perform a factory reset on your Arlo device. This will restore the device to its default settings and may resolve software-related issues.
Remove and Re-add Devices
- Sometimes, removing and re-adding devices can resolve connectivity issues. Go to the Arlo app, click on "My devices," select the device you want to remove, and then remove it. After removing the device, restart the setup process.
Check for Interference
- Use tools like Wi-Fi analyzers to check for potential interference from other devices in your home.
Traceroute Test
- If you suspect a routing issue, perform a traceroute test to see if there are issues with the path to Arlo's online services. This can help identify if the problem lies with your internet service provider (ISP) or Arlo's servers.
Contact Support
- If none of the above steps resolve the issue, contact Arlo support. They can provide more specific guidance based on your situation and help troubleshoot further.
Common Issues and Solutions
Arlo Pro 5S 2K Cameras
Some users have reported issues with their Arlo Pro 5S 2K cameras, including live streaming and connectivity problems. Here are some specific solutions:
Live Streaming Issues
- If experiencing live streaming issues, try charging your camera for at least 30 minutes before starting the onboarding process. This can help ensure the camera has enough power to complete the setup.
Connectivity Problems
- If cameras are showing as offline, try removing them from your account and then re-adding them. This can sometimes resolve connectivity issues.
Stuck Devices
- If devices appear stuck in the app, try removing them and then re-adding them. This can help refresh the connection and resolve issues.
Hard Reset
- For more persistent issues, try performing a hard reset on your camera by holding down the sync button until the amber flashing lights appear. Then, add the camera back to your account.
Arlo Base Station Issues
Some users have reported issues with their Arlo Base Station, including problems connecting to the internet. Here are some specific solutions:
Remove and Reset Base Station
- If your base station is not connecting to the internet, try removing it from your account and then resetting it using a paper clip. This can help refresh the connection and resolve issues.
Check Modem and Network
- Identify if the Arlo Hub is trying to connect to the modem. Look for a device on your network with the name VMB4000 (depending on your base station model). This device should be attempting to connect to Arlo's online services.
Traceroute Test
- Perform a traceroute test to see if there are issues with the path to Arlo's online services. If the traceroute fails, there may be a routing issue impacting your home internet, and you should contact your ISP.
Arlo Pro 3 Cameras
Some users have reported issues with their Arlo Pro 3 cameras, including problems connecting to the base station. Here are some specific solutions:
Reboot Modem and Hub/Base
- Try rebooting your modem and factory resetting your hub/base station. This can help refresh the connection and resolve issues.
Remove Battery from Camera
- If using a battery-powered camera, try removing the battery and then re-inserting it. This can sometimes resolve connectivity issues.
Factory Reset Camera
- If the camera is still not connecting, try performing a factory reset on the camera. This will restore the camera to its default settings and may resolve software-related issues.
Additional Resources
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Arlo Support Articles: For more detailed troubleshooting guides, visit the Arlo support articles on their official website. These articles provide specific steps for various issues, including setup problems and connectivity issues.
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Arlo Community Forum: The Arlo community forum is a great resource for users to share their experiences and find solutions to common problems. You can search for topics related to your issue and see if other users have found similar solutions.
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Live Chat and Support: If you need immediate assistance, use the live chat feature in the Arlo app or contact Arlo support directly. Their team of experts is ready to help you troubleshoot any issues you may be experiencing.
